Shipping policy
Shipping Policies:
Does Endosoothe ship internationally?
We currently offer shipping throughout New Zealand. We hope to start shipping worldwide in the future, so please follow us on social media at @endosoothe to stay in touch.
When will I receive my Endosoothe order?
You care about receiving your order on time and in good condition; we do too! We strive to ship and deliver your order as quickly and efficiently as possible.
Your order is aimed to be processed within 3 business days at which time you will receive a confirmation email with a tracking number. From there our standard shipping times range from 2 days to 2 weeks.
Please note that delivery timelines may vary under various circumstances, such as holidays, new product launches, various climate emergencies, and promotions.
What should I do if my package says it was delivered but I haven't received it?
If you haven't received your package and you believe you should have (your tracking information says your package has been delivered or it's past the expected delivery date) send an email to helloendosoothe@gmail.com. We'll do our best to locate your package and let you know what happened.
International Shipping & Canadian Customs Fees
Orders shipped to Canada are sent from New Zealand via standard international postal mail. Please note that Canadian customs imposes local import taxes (GST/HST) on orders valued over $20 CAD. These taxes, along with a standard Canada Post handling fee, are assessed by the Canadian government and collected from the recipient upon delivery. Import duties and taxes are not included in your checkout total and remain the responsibility of the customer.
United Kingdom Shipping & Customs Fees
Orders shipped to the UK are sent from New Zealand via standard international postal mail. Packages entering the UK may be subject to 20% UK import VAT and a local courier handling fee (assessed by Royal Mail or UK Customs) prior to delivery. These local fees are determined by UK authorities and remain the responsibility of the customer upon collection.
United States Shipping & Customs Fees
Orders shipped to the US are sent from New Zealand via standard international postal mail. Most US personal imports valued under $800 USD enter duty- and tax-free with no unexpected customs fees upon arrival. In the event an order exceeds $800 USD, any applicable import duties or taxes assessed by US Customs remain the responsibility of the customer.